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Prodege, LLC complaints

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2030 East Maple Avenue, Suite 200
El Segundo, CA 90245 | Get Directions

(310) 294-9599

http://www.prodege.com

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Total Amount in Dispute:
$328,195.00

Total Amount Settled:
$0.00

Complaint Experience

80%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

61 complaints against Prodege, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
19	Agreed to make an adjustment
1	Refusing to make an adjustment
41	Refuse to adjust, relying on terms of agreement
0	Unanswered

61 complaints against Prodege, LLC

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11/6/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

10/11/2024

Over on InboxDollars, me and 4 other people signed up for a focus group. We were told we would get $100 from it. Not only were we not given the money, when I reached out to them about it, they aren't responding to any of my emails. Can you guys please assist me? Resolution Sought To give me my $100 and stop cheap skating on their customers.

Company Response

10/24/2024

The survey project in question credits with a delay, and the member's credit is pending, set to be applied on 11-7-24. We have responded to every ticket submitted by this member.

Customer Rebuttal

10/24/2024

This is for a $75 survey, not the $100 focus group.

11/5/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $80.00 Amount Settled: $0.00

Customer Complaint

9/11/2024

I have worked with Swagbucks for a year and loved the company. I recently cashed out my points and never received my money to my PayPal account. I was told that I did not submit an ID. I did get a text with a verification code and my amount on my account is down to $2. I am being thieved of money. Nowhere did it ask me for my ID. Resolution Sought Give mey$80 and break the long-term relationship.

Company Response

10/24/2024

Our Terms of Use specify that we may request identification for verification purposes. In this case, the member's rewards have already been issued.

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