Complaints for Prodege, LLC in El Segundo, CA

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
31	Agreed to make an adjustment
4	Refusing to make an adjustment
51	Refuse to adjust, relying on terms of agreement
0	Unanswered

86 complaints against Prodege, LLC

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4/21/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

4/11/2024

emailed viking spin like 2 times to request change of currency but have not heard back from them for more than 2 months already! both swagbucks and viking spin are not being very helpful. this is complete waste of time. i should get credited for my trouble and my personal information is given to viking spin without proper help. so i do not consent. i keep getting emails from them now without help. Resolution Sought please issue credit or ask viking spin to stop sending me email since it is confidential information.

Company Response

4/12/2024

Hello, We sincerely apologize for the inconvenience you've experienced. We've carefully reviewed your support ticket #13614225 and noticed that our support team has already reached out to you. While we're unable to issue credit without proper participation, we understand your frustration and will be sure to pass along your feedback to the team in charge for review and make future improvements. Thank you for your understanding and patience.

Customer Rebuttal

4/13/2024

Your partner can not support my request for help to allow me to proper participation. I also feel my privacy is breached without my consent. I am not happy about the company's response. Swagbuck's partner obtained my private information without support me. I feel I am harrassed now by their partner spam email. And they know my name and address. Very personal information

Company Final Response

4/26/2024

I hope this message finds you well. I want to extend my sincerest apologies for any inconvenience or frustration that you may have experienced recently. Your satisfaction is of utmost importance to us, and it deeply concerns us to hear about any challenges you encountered. I understand your frustration regarding the offer participation and the subsequent inability to credit your account. Unfortunately, without the participation of the offer, we are regrettably unable to process the credit as per our policy. Please accept my heartfelt apologies for any disappointment this may have caused. Your understanding and patience during this matter are greatly appreciated.