Complaints for Prodigy Law Group, Inc. in Huntington Beach, CA

P.O. Box 3597
Huntington Beach, CA 92605 | Get Directions

(949) 333-4808

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege they pay large advance fees for loan modifications services and they contend that the modifications that were promised are not received. Many complainants allege the company advertises via a television ad stating very high success rate on loan modifications. In some cases clients claim their lenders were not contacted at all and the customers never received return phone calls or follow ups regarding the status of their files. Some complainants allege due to the companies failed promises they are in greater financial hardship.~~The company responds to most complaints by issuing refunds or providing an explanation of services that were provided.

Complaint Closing Statistics

0 complaints against Prodigy Law Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Prodigy Law Group, Inc. complaints