Find a reputable business?

Complaints and Resolutions

Professional Appliance Repair complaints

Read Complaints File Complaint View Full Report

5004 US 321
Gaston, SC 29053 | Get Directions

(803) 661-9478

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Professional Appliance Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Professional Appliance Repair

Sort by

6/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

5/23/2024

The company originally came out they said my A/C needed just service whatever they did only work for a week. There second time out they said it was wired incorrectly they corrected this issue, this work 2 weeks on 2/28/2024, I was told the person that originally came out had death in his family and this took weeks for him to return. When he finally came out he told me he would come back, because he needed to replace another part and it would be around $350.00 more. This unit was only 2 years. Mr Stewart A/C repair said my unit was still under warranty and I was being scammed. As a senior I have experience this a lot lately. Resolution Sought Give me my money back

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile