Complaints for Professional Debt Resolution in La Crescenta, CA

3523 Honolulu Avenue
La Crescenta, CA 91214 | Get Directions

(818) 957-1141

http://www.professionaldr.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious.

Complaints generally allege paying thousands and fees but not receiving the promised services, nor return emails or telephone calls. Some customers state that their credit situation is much worse than before enrolling or that the company has failed to contact their creditors.

The company denies all refund requests stating, in general, that they have performed significant work and the client simply does not wish to finish the program.

Complaint Closing Statistics

0 complaints against Professional Debt Resolution closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Professional Debt Resolution complaints