Complaints for Professional F & I Managers Association of America, Inc. in Santa Ana, CA

3000 West MacArthur Blvd. Suite 300
Santa Ana, CA 92704 | Get Directions

(800) 255-9110

http://www.collegeofautomotive...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation regarding projected earnings claims and job placement services offered. Students complain that they are unable to obtain employment making wages comparable to projected earnings claims made by the company, or that the company fails to provide job assistance services as agreed. Some students requested refunds.

The company responds to complaints by disputing the complainant’s allegations, reminding students that job placement is not guaranteed, and offering to continue the placement assistance services per terms of the contract. Refunds of tuition were generally denied.

Complaint Closing Statistics

0 complaints against Professional F & I Managers Association of America, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Professional F & I Managers Association of America, Inc. complaints