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Professional Handyman Services complaints

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1711 East 60th Street
Savannah, GA 31404 | Get Directions

(912) 441-4288

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Professional Handyman Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Professional Handyman Services

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9/24/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

7/31/2023

Professional handyman services did some work for me. They were called out many times to check to see where a leak was coming from over time the leak was getting worst. I had to call a plumber and they found that it was a slab leak from the work that was previously done. They professional handyman company drill a whole in the concrete and hit the pipeline. I called him to let him know what the problem was he said he see where the water was coming from and I told him because it was under the cabinet and unless you pulled it up you wouldn't see it. He went on saying he could have done it so I asked what are you going to do about we had to get our floors taken out the cabinets and floorboard in 5 rooms. I then called him to ask him about insurance he said he haven't had insurance in almost a year so he's working without insurance I need to be held accountable for what he missed up and for his shady work. Resolution Sought Take his license so he can't do this to anyone else. I know of 3 other people that have experienced the same thing they just decided not to go further, but if you guys can't help I'm taking him to small Claims court.

Company Response

9/11/2023

Company states: I helped my niece by remodel her kitchen. There was no water leak when I was doing the work. She later said that she had seen water coming from under the cabinet and after checking for leaks there was no water under the kitchen cabinet. This work was done over a year ago and I'm not responsible for this.

Customer Rebuttal

9/12/2023

He was called to come out over 6 or 7 times over this year there was no way he could see a Slableak by just looking under the sink when the people fixed the leak they showed me where he drilled and hit the pipe I sent him pictures and he’s still working without a insurance

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