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Professional Management Service Inc. complaints

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23210 US-98 Suite A
Fairhope, AL 36532 | Get Directions

(251) 476-2481

http://www.professionalmedmgmt...

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Professional Management Service Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Professional Management Service Inc.

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5/20/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

3/27/2024

Received a bill that was rejected by insurance due to their mistake in filing. Cannot reach a single person via their only means of contact and they refuse to call me back. I'm not entirely sure they employ actual humans. Resolution Sought Address issue. Hire employees that actually field and return calls.

Company Response

5/8/2024

I addressed this issue with Mr. Johnson a couple of months ago. I contacted your establishment last month to make you aware. I also faxed a reply in. I called again to let you know that I took care of this months ago and was told to send an email. Mr. Johnson was not calling our office when he had the issue. He was calling the doctor's office that was our client. Whenever he went into the office, he was told that we were responsible for his billing issue. However, not only was his claim in question paid, our business relationship with the client had also been resolved. So, to address the customer desired settlement: We employ humans. He was given false information from a client we no longer had a relationship with. I spoke to Mr. Johnson myself. I explained the situation to him, and he stated understanding. I apologized for any inconvenience it may have caused him. Please let me know if you have any have any questions or further concerns.

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