Complaints for Professional Tax Care, Inc. in Beverly Hills, CA

9903 Santa Monica Blvd., Suite 605
Beverly Hills, CA 90212 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that the company did not provide the tax relief they promised or advertised and lack of communicaton from the company. Some customers said that they were told they qualified for an offer in compromise or for a specific amount of tax relief but when either did not materialize the company rejected their requests for a refund. Others allege unauthorized charge or bank account debits are made once company representatives obtained their personal information.~~The company generally responds by claiming that the customer did not supply adequate or correct information and that the figures they provide to the IRS are dictated by their guidelines. Most often the company offers to continue with providing service but does not offer refunds as the customer requested. A few complainants were issued full or partial refunds.

Complaint Closing Statistics

0 complaints against Professional Tax Care, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Professional Tax Care, Inc. complaints