Complaints for Professional Technical Computer Center, Inc. in Downey, CA

7847 East Florence Avenue Suite 105
Downey, CA 90240 | Get Directions

(562) 927-1121

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of services offered and dissatisfaction with classes and job placement assistance. Complainants also report that the computer they purchased was of poor quality for the money they were charged.~~The company responds to complaints by agreeing to provide any free services they promised and by reminding complainants that they signed a contract agreeing to the terms and conditions of purchasing the computer.

Complaint Closing Statistics

0 complaints against Professional Technical Computer Center, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Professional Technical Computer Center, Inc. complaints