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Professional Truck Driving School complaints

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6246 South Archer Road
Summit, IL 60501 | Get Directions

(708) 554-1900

https://professionalcdl.busine...

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Total Amount in Dispute:
$2,850.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Professional Truck Driving School closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Professional Truck Driving School

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9/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,850.00 Amount Settled: $0.00

Customer Complaint

8/11/2022

I register with them on November 2021..more than 9 months..it was bad experience with timing in school should not take more than 6-8 weeks. Always have excuses and cancelation..soon the took all the money they stop letting me take the test to try my 3 chances and never answer my phones or text.. I have proof of that. I have to go to another school and I paid 4000 dollars to get my cdl lic. I took it in 2 weeks not 9 months. So I ask them to give me my money and to pay me for the time I lost with them. Resolution Sought To get my money back and to apologize to me for loosing my time..and not to repeat that to the others.

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