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Progress Residential complaints

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7500 North Dobson Road #300
Scottsdale, AZ 85256 | Get Directions

(888) 878-5016

http://www.rentprogress.com

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Total Amount in Dispute:
$6,082.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

6 complaints against Progress Residential closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

6 complaints against Progress Residential

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12/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,500.00 Amount Settled: $0.00

Customer Complaint

11/14/2024

I spoke to an agent for the company months before my lease ended and was told I have to give 60 day notice if I want to terminate my lease early but if I leave on the day my lease ended I just need to pick a move out date. So I stayed for the duration of my lease then was told a week before I moved out that I needed a 60 day notice to move out on my lease date and since I didn't do that that they would be charging me. I made 2 cases to get that fee waived since I was told different by one of their agents, with no response back from them either time. I move out and they are trying to charge me almost $3500 for this "fee" and will not let me dispute it. They do not care I was told other wise they just want money from me. The whole year I lived there was a nightmare because they barely fixed anything and never got back to me about anything. I had to live in that house for a week with a dead cat in the ceiling because they wouldn't get it out. Resolution Sought The wave the fee for the 60 day notice.

10/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $54.00 Amount Settled: $0.00

Customer Complaint

9/5/2024

I made an account to fill out an application for a house in Georgia, 30038 in which I was referred to by a realtor. There was a one time application fee for $50 + $3.54 that I paid. Mins later, I received an email stating that my application was denied due to their prospective accumulated renters score. However, only after the application denial I learned that credit was a major factor in getting approved. Initially, after completing the application I received feedback saying that the application approval will need be based on the city housing authority inspection for the house. I submitted a housing voucher and other valuable information to complete an application. I am disappointed that the business will ask people to put personal information and pay a fee only to deny the applicant. If the credit score was asked for, or the application had detailed specifics highlighting reasons for application denial I would not had wasted time nor money submitting an application. Resolution Sought Continue my application/ referral/refund.

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