Find a reputable business?

Complaints and Resolutions

Progressive Auto Sales complaints

Read Complaints File Complaint View Full Report

69 Jewett Avenue
Swanton, VT 05488-8502 | Get Directions

(802) 524-3040

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$14,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Progressive Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Progressive Auto Sales

Sort by

11/30/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $14,000.00 Amount Settled: $0.00

Customer Complaint

11/27/2023

We bought our 2015 dodge durango from progressive auto sales in swaton back in September 2023 from Matt he's stated that if there are any issues with it to contact him and he would take care of it less then 12hrs the car check engine light came one he seid he would have is mechanic look at it took 3 wasted trips down there for them to finally fix it the 4th trip down and over a month and his mechanic seid that it should be fixed and less then 2hrs of driving it the check engine light returned with a now new over heating issue we called back they seid they would get us in asap and it's been another month no one is returning are calls or emails or texts I even offered to take it to someone else if they would cover the bill Resolution Sought I would like my loan amount paid off or the purchase price lowered and my rig fix by my mechanic

Company Response

11/30/2023

Per consumer, they have replyed and so far fixed the issue.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile