Find a reputable business?

Complaints and Resolutions

Progressive Casualty Insurance Company complaints

Read Complaints File Complaint View Full Report

6300 Wilson Mills Road N71C
Mayfield Village, OH 44143 | Get Directions

(800) 776-4737

http://www.progressive.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$507,985.00

Total Amount Settled:
$158.00

Complaint Experience

68%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

79 complaints against Progressive Casualty Insurance Company closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
41	Agreed to make an adjustment
0	Refusing to make an adjustment
32	Refuse to adjust, relying on terms of agreement
4	Unanswered

79 complaints against Progressive Casualty Insurance Company

Sort by

4/27/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $9,000.00 Amount Settled: $0.00

Customer Complaint

4/8/2026

I just found out that my insurance paid out 9000 for a clam someone initiate for an incident with their Tesla, no pictures or anything was provided to support the claim …no damage on the bumper of the Tesla why are so they feel entitled to charge this much without proper prove of the damage I feel robbed! By all the parties involved. Resolution Sought They must provide pictures to charge that outrageous amount for no damage on the Tesla, I need my instance to lower the rate.

Company Response

4/15/2026

Thank you for sharing Gloria Stella Amortegui's concerns. I'm sorry to hear that they had a negative experience with us, and that's not what we want for our customers. While we can't provide a detailed response here for privacy reasons, please know that we'll be reaching out to Gloria Stella Amortegui's directly to work through their concerns.

2/16/2026

RESPONSE: Complaint was not answered Amount in Dispute: $641.00 Amount Settled: $0.00

Customer Complaint

1/21/2026

Progressive is trying to charge me with a balance of $641.00. I do not owe them any money. I told them I was not going to renew my policy that's up for renewal this month (January). my son girlfriend had an accident in my car while he was at her home asleep. He do not stay with me but he was using the car. Progressive took it upon themselves to add my son to the policy. They did this without talking to me or asking for proof that he did stay with me. I have the poof he don't stay with me. He has his own place to stay. They also breach my confedentially by decussing with him my insurance information when he is not the policy holding on the policy and they sent him the money to fix the car without my knowledge. I do not know anything about what took place with progressive and my son. They have clearly practice wrongful dealings when it comes to my insurance with them. Now they are threating me by charging me a false charge of $641.00 and sending my name to the collection agency. This is not right and insurance companies should not be allowed to do customers this way. Resolution Sought Stop harassing me and drop there false charge of $641.00

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile