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Progressive Insurance complaints

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6055 Parkland Blvd
Mayfield Heights, OH 44124 | Get Directions

(440) 210-4519

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Total Amount in Dispute:
$657.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Progressive Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Progressive Insurance

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11/27/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $657.00 Amount Settled: $0.00

Customer Complaint

10/19/2022

I was told I'll get my refund in 3-4 days then turn into 10-12 days then was told on 10/16/22 which is a Sunday my refund was sent I called my bank and it's nothing there as of 10/18 so talked to Vicky a supervisor who now tells me 10/19 they gave me false information and lied and I still don't have my refund from progressive they stole my money and won't give it back they keep lying changing the time frame very misleading I don't recommend them to no one. Resolution Sought Give me my money asap or I'm filing a case lawsuit and suing them. And ima dispute the charge and get the whole thing back if it's not resolved

Company Response

11/15/2022

Company states; Please be advised that we have no record of the complaint originally being sent to us. It's important to us that all our customers have the top-notch experiences they deserve, so thank you for the opportunity to look into this for Saniqua Bradford. To protect her privacy and make sure all her concerns are heard, we'll reach out to Saniqua directly. Elyse P Consumer Relations

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