Complaints for Progressive Management Systems in West Covina, CA

1521 West Cameron Avenue, Suite 100
West Covina, CA 91790 | Get Directions

(800) 258-7482

http://www.pmscollects.com

Mon - Thurs 8am - 8pm
Fri 8am - 5pm

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege the company attempts to collect on debts which are not theirs are erroneous or have already been paid. In most of these cases complainants reportedly experience difficulty in clearing the account. Some complainants allege their efforts to resolve the situation are met by rude and uncooperative customer service representatives who call and ask the complainants to prove the debt is invalid.~~The company responds to some complaints by requesting additional information correcting records ceasing collection efforts writing off balances validating the debts removing information with the credit bureaus or closing accounts. In some cases complainants allege they are referred back to the original debtor.

Complaint Closing Statistics

0 complaints against Progressive Management Systems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Progressive Management Systems complaints