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Progressive Truck Driving School complaints

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3475 South Cicero Avenue
Cicero , IL 60804 | Get Directions

(773) 736-5522

http://www.cdltruck.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Progressive Truck Driving School closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Progressive Truck Driving School

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10/25/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/2/2021

I was a student through the state WOIA program. With this being said I do not know how this school passes inspection with the state to even be qualified to be in this program, or have state workers come out to their facility with there dangerous vehicles being completely dangerous for someone especially a student to drive in. The driver seat move forward when you brake the material is outdated. Resolution Sought Update the information given to students to study, with have less student to teacher ratio, and have safe equipment.

Company Response

10/13/2021

The situation with the driver's seat was brought to our attention. Our mechanic worked on the seat and fixed it. However, the issue began again. We then had the seat replaced. The CDL study guide that we use is published by the state of Illinois.

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