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Project Hope Rings complaints

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1680 Meadowglen Lane
Mesquite, TX 75150 | Get Directions

(760) 444-0428

http://www.projecthoperings.co...

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Total Amount in Dispute:
$57.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Project Hope Rings closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Project Hope Rings

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2/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $57.48 Amount Settled: $0.00

Customer Complaint

1/5/2024

I ordered one of their products online on December 14th and chose the first in line option they had available as well as one of the expedited shipping options. I received a shipping update on the 16th of December and have had no updates since. I have reached out to the company quite a few times and the have only received two responses saying that they would reach out to their logistics team. I emailed them requesting a refund and still have gotten no response. Resolution Sought I would like the product to be delivered.

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