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Project One Autosports LLC complaints

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456 Washington Avenue
Carlstadt, NJ 07072 | Get Directions

(201) 635-1400

http://www.projectoneauto.com

Monday-Friday: 9:00 AM-7:00 PM
Saturday: 10:00 AM-5:30 PM
Sunday: Closed

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Total Amount in Dispute:
$27,204.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Project One Autosports LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Project One Autosports LLC

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3/13/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $20,204.00 Amount Settled: $0.00

Customer Complaint

1/30/2023

My Complaint about Project one is, that they gave me misleading information about the aul extended warranty, when I purchased a 2016 Honda Odyssey with 51861 miles from them, the extended warranty was going to cover 48 months or 75 Thousand miles which ever came first, meaning it was in addition to the already 51861 miles on the Odometer,but according to the warranty company aul I no longer have coverage on my vehicle in less than two years and 78,000 miles on the Odometer, I feel I was ripped off of $2,0204.00 and I blame project one Auto for it, because of the way I was misled to buy a service contract that wasn't going to cover what they made me believe it would, I demand a full refund of my money for the extended warranty. Resolution Sought I will like to have a full refund of the money paid for this so called extended warranty

Company Response

3/1/2023

We explained with the complainant that the option he had for extended warranty options range from 60K miles up to 150K miles. We provided the different payment options for each level of coverage and the monthly payment that complainant wanted was for 4 year 75K miles from the original date of purchase. We also let him know that if the warranty had not been used over the past 2 years he could cancel at any time and have the warranty reimbursed. He was going to check on if he used the warranty and follow up with us if he needed further assistance, but we believer this matter is closed at this time. Just to be clear, the warranty can be cancelled at his choice ANYTIME. He does not even need to speak with us. He just cancels direct with the warranty company. Thank you for your assistance in resolving this matter.

10/10/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

9/10/2021

I financed the vehicle July 10 of this year the very next day I had to bring it back, been back and forth since then, so the bank ended up canceling my contract the dealership submitted a new application and now they are asking for and additional 1800 on top of the 7,000, they already have from me, so I told them I can't afford the extra 1,800 they said I can't get my money back. Resolution Sought Just give me my 7,000 down payment that I put and I never want to see them again! Dealership nightmare.

Company Response

9/28/2021

We have attempted to reach you multiple times regarding this issue and have spoken with you in person multiple times as well. On July 9th you purchased a vehicle from our dealership, that unfortunately for both of us was under false pretenses. The bank you chose to finance through required you to confirm you were satisfied with vehicle, you never did. After your approval with the bank expired, you required our dealership to make several thousand dollars worth of repairs to the vehicle that were clearly from damage due to driving the vehicle our dealership still had not been paid for. When we tried to get you re-approved with the same bank, as now you stated you would complete the bank interview, the bank had found out you originally used fraudulent pay stubs and as a result provided less competitive deal (higher rate/lower term/high down payment/higher bank fees). Our dealership stands behind the vehicle and has put several thousand into repairing the damage you caused. However, due to your credit we do not have other internal lenders we can finance this vehicle through and as a result have required the customer to provide their own financing, or to finance with the less competitive deal through their original bank.

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