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PropertyRoom.com, Inc. complaints

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5257 Buckeystown Pike, Suite 475
Frederick, CA 21704-7535 | Get Directions

(240) 751-9123

http://www.propertyroom.com

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against PropertyRoom.com, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against PropertyRoom.com, Inc.

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9/29/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

8/22/2024

We have purchased product through a online sales department called property room.com they are in auction facility for police departments all over the United States we have purchased items that are currently on a stolen profile that cannot be lifted in other words rendering the product that we purchase useless and the actual owners of the product we purchased want their items back this entity is knowingly and willingly selling property that they should have verified to be cleared to sell but they have not done their job in this matter I am at a loss on items that I have purchased I cannot use nor can I sell them I am asking for your help in this matter because this online entity should be doing their job and making sure every item they sell is cleared and able to be sold since they're getting these items from the police department property room in places all over the United States. Resolution Sought The business is going to have to settle on a claim that would match the replacement value of these items I purchased through them

Company Response

9/16/2024

Company states; The customer is upset that he purchased an item that was Clearly listed as Untested as we did not have the power cord for the item. His claim is for 10K but he only paid $555.00. He took a gamble and is mad it didn't work out. However, this is no fault of the company and the customer should take responsibility. This complaint should be thrown out. The item was listed as untested sold as is and not returnable. This was very clear. Now he is upset at the company but he is the one who bid on the item and in doing so accepted the ters. Advanced Diagnostics Smart Pro Machine for Automotive Keys Get a great deal with this online auction presented by PropertyRoom.com on behalf of a law enforcement or public agency client. Model: SmartPro Accessories: Case, Cables Cosmetic Condition: In Fair condition, has some scratches and scuffs , Used Testing Results: Untested Condition: Untested - Sold as-is This item is untested and may require repair. Item is sold "As Is" and is not returnable.

Customer Rebuttal

9/16/2024

So the 2 computers we purchased from property room was tested and cleared based on their own add statement they were crome books owed by school districts and they could not be cleared because the owners of the school district itself needs to release them in order to clear them before they can be used on anything again they are marked on the cover as owned by school districts in Oakland California. So clearly they have power cords. Then you have a key programing tool that is locked to the original owner and can't be unlocked as when we recived the tool it powered on and off but had a lock code on it that was not described in the add. Let alone they have tons of Powe cords for testing all sorts of equipment so that is a blatant lie in regards to their statement and the original owner wants their product back in both cases so we can't even use the items at all. We called the manufacturer on the key programing tool they stated it was reported stolen so we can't get the code to unlock the machine. Then the school districts crome books are tied to the school and they want them back. Stating they were school districts property in Oakland California. We also have issues of stolen prop.

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