Find a reputable business?

Complaints and Resolutions

Prosidium Warranty & Capital complaints

Read Complaints File Complaint View Full Report

1500A East College Way PMB 541
Mount Vernon, WA 98273 | Get Directions

(360) 848-7922

http://www.prosidiumusa.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$794.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Prosidium Warranty & Capital closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Prosidium Warranty & Capital

Sort by

12/19/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $793.93 Amount Settled: $0.00

Customer Complaint

9/27/2024

I had to pay out of pocket for the repair for the $793.93 at Brian College Station Toyota - Purdy Group 728 N. Earl Rudder Fwy, Bryan, TX 77802, which I was denied service billable to Principal Warranty Corp. - Prosidium Warranty Capital/Auto Care as the company did not to respond to the dealership that I have coverage under engine/ac repair category (coolant valve failure) under the warrantee with $50 deductible for my 2019 Toyota Hatchback / VIN# JTNK4RBE3K3032335. Purchased contract Agreement Number# CPO00526765S. I have made multiple phone calls and sent multiple emails for reimbursement to Principal Warranty Corp. - Prosidium Warranty Capital/Auto Care since May 2023. As of today's date, 9/26/2024, Principal Warranty Corp. - Prosidium Warranty Capital/Auto Care claim department contacted me. Please help! Resolution Sought Reimburse me the amount I paid out-of-pocket of $793.93 less $50 deductible that should been honored under the service contact I purchased. I would also like to take legal action to file consumer fraud compliant against the company.

Company Response

10/31/2024

Company states; Prosidium Warranty & Capital did not receive notification from the Business Consumer Alliance nor the policy holder prior to the email below. Upon receipt of the letter and research into this matter, the policy holder had contacted our claims department for the first time the same week we received the email notification below, requesting guidance on submitting a claim for work completed months ago. We have reached out to the customer and agreed to reimburse $562.83 towards the covered repairs as a one-time courtesy. The reimbursement check was sent 10/28/2024. She advised that upon receiving the reimbursement she would withdraw her complaint. From what the Repair Facility understood, she did not attempt to place a claim, and she had always paid direct for repairs. We also advised of our process for claims and authorization for future claims and confirmed that this facility does work with warranty providers, and they can assist her in the future with starting the claim. Please consider this as our response in a timely manner upon initial receipt/notification from both the Business Consumer Alliance and the policy holder on or around 10/23/2024. If you have any questions, please feel free to reach out to me. Thank you, Compliance Manager Prosidium Warranty & Capital

Customer Rebuttal

11/5/2024

As of today 11/05/2024 – I have not received the partial reimbursement claim as promised from Prosidium Warranty & Capital (PWC). PWC informed me that the Toyota repair dealership overcharged for the part and labor and refused to give me the full reimbursement (less $50 deductible as outlined on the warranty contract), which I had purchased from the Toyota dealership. Per PWC reply, first and foremost, PWC made an untrue statement regarding my attempts to contact the company by both email and phone calls in the last 4 months. I have all email records sent to PWC, since May 2024, which PWC never replied to, and all phone calls made to PWC kept looping through multiple transfers and drop-off. Secondly, I always ask the dealership to look into the warranty on all my vehicles before authorizing repair. The repair dealership confirmed that they contacted PWC and was informed I have no coverage and have to pay out-of-pocket, which I later found out was a lie. It was not until I submitted my complaint to 'Business Consumer Alliance' (BCA) for assistance on 9/27/2024 that PWC took my follow up call seriously and resolved their bad-faith transaction that should have been honored.

Company Final Response

12/18/2024

Per customer, thank you again for your help to bring the I issue I had with the company to honor their contract on my car repair. I have received the settlement check from the company.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile