Complaints for Prosign Notary Service in Newport Beach, CA

3918 Campus Drive
Newport Beach, CA 92660 | Get Directions

(949) 660-0903

http://www.prosignnotaryservic...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they agree to provide Notary Public services for this company; however the company fails to pay them as agreed. Some Notaries complain they repeatedly sent invoices for payment in accordance with instructions provided, however received nothing in return as well being told on several occasions that the payment would be remitted, but was never received. Other Notaries report excessive delays in receiving payment. Most complainants allege difficulty contacting company personnel to resolve payment issues. In one case, a complainant was told that payment would not be issued due to the fact that the loan that was notarized did not fund.

The company responds to complaints by paying for notary services.

Complaint Closing Statistics

0 complaints against Prosign Notary Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Prosign Notary Service complaints