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ProVape Enterprise, Inc complaints

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4404 West Victory Blvd
Burbank, CA 91505 | Get Directions

(855) 404-2232

http://www.provape.com

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Total Amount in Dispute:
$24.00

Total Amount Settled:
$24.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against ProVape Enterprise, Inc closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against ProVape Enterprise, Inc

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8/4/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $23.93 Amount Settled: $23.93

Customer Complaint

7/6/2022

I ordered Replacement pyrex glass for my vape device on provape.com and never got the shipment try to dispute it with the store and they refused to give me my money back. Resolution Sought I want a refund since I never got the product that I sent money for.

Company Response

7/22/2022

Please accept our apologies for this inconvenience. Kindly note that USPS is the delivery agent for our orders, so, in fact, they should handle the delays or losses of the items... In this case, we opened a claim to USPS to find out what really happened with your order. Usually, we should wait for USPS's status update for us to proceed with the refund, but for not delaying the case, we already refunded your funds. Actually, we did this a long before, according to your notification, but seems due to some technical issues it has not gone through, so we processed RE- refund again. It is supposed that you will get your money back in a few business days (please consider the weekend, as it makes delays).

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