Complaints for Provida Life Sciences in Sherman Oaks, CA

15250 Ventura Blvd, 3rd Floor
Sherman Oaks, CA 91403 | Get Directions

(877) 776-8432

http://www.provida.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Some complainants allege the company fails to honor their moneyback guarantee or they experience difficulties obtaining refunds. Other customers complain the company ships additional related products unsolicited charging their debit or credit accounts with out their authorization. Some complainants report difficulty with canceling or returning merchandise alleging accounts are charged or debited for repeat shipments after cancellation. In these cases some customers allege they return the unordered products but the company fails to acknowledge receipt of the merchandise. A few complainants alleged false advertising concerning the """"money back guarantee """" or weight loss claims displayed in internet ads.~~The company responds to most complaints regarding their """"money back guarantee """" by refusing refunds based on the customer's failure to comply with the strict policy of returning products within six weeks. In other cases the company agrees to provide RMA numbers for merchandise pick-ups closes accounts and in some cases issues credits.

Complaint Closing Statistics

0 complaints against Provida Life Sciences closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Provida Life Sciences complaints