Complaints for Provision Business Systems in Irvine, CA

P.O. Box 6099
Irvine, CA 92616 | Get Directions

(949) 254-8282

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege this company solicits them for $25,000 investments in future Success Centers. Complainants requested refunds, citing the company's policy that they allow refunds prior to services being offered. However, complainants indicate refunds are not issued. The company responds to one complaint by stating they contacted the customer and came to an agreement in which the company will return the investment in five monthly payments over the course of ten weeks. The complaint remains unresolved, as the complainant indicates he has not received the first installment payment. One complaint remains unanswered.

Complaint Closing Statistics

0 complaints against Provision Business Systems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Provision Business Systems complaints