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Prudential Financial, Inc. complaints

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213 Washington Street Suite 11
Newark, NJ 07102 | Get Directions

(800) 778-4357

http://www.prudential.com

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Total Amount in Dispute:
$5,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Prudential Financial, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Prudential Financial, Inc.

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8/11/2021

RESPONSE: Complaint was not answered Amount in Dispute: $3,500.00 Amount Settled: $0.00

Customer Complaint

7/16/2021

My employer frontier communications has this company take care of disability insurance. I was hurt and have submitted all that paperwork required from this company from my doctors. I was approved and then they stopped paying me because the doctor I was seeing referred me to a new doctor and they needed more paperwork. I was told the had 15 business days to get back to me and it's been over a month. I was never released to go back to work yet so it should never have stop paying me in the first place. I put in calls to my case worker and they give me the run around saying it's still in progressing. Well it's way passed the possessing time that they are allowed. I haven't got any money since the 15th of June and my caseworker always gone or on vacation and can't get a hold of her. They have 24 hours to contact me back and I have put in for calls and they don't call me back. Every-time I called they just make notes and tell me they will request and supervisor or my caseworker to call me but I don't get a call. I have contacted my HR department and they said they just need the paperwork from prudential and they will send me a check but they can't do anything till they here from prudential but prudential isn't doing there job. I have bills to pay and can't because I claim in stuck in the Quality control department and no one can tell me for how long. This company should not be in business when this is how they handle things. Resolution Sought To get paid.

6/9/2021

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

5/11/2021

I have been with Prudential insurance for over 20 years. I am entitled to take money from.my account for hardship and I have not worked for union in over 4 months so I really need my money for rent. It been over a month when it is only suppose to take 48 under review for process. It been over 30 days that my paperwork been sitting on someone desk. Every time I call they telling me the same thing it is still under review..Progressive received my paperwork twice all the paperwork that is needed to complete this transaction...Please I need some help..I need my money need somebody to start doing their job working on my hardship withdrawal or i will be put in the street .Please help Resolution Sought My $2000

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