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PSE Credit Union complaints

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5255 Regency Drive
Parma, OH 44129 | Get Directions

(440) 843-8300

http://www.psecreditunion.org

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Total Amount in Dispute:
$479.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against PSE Credit Union closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against PSE Credit Union

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10/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $478.70 Amount Settled: $0.00

Customer Complaint

9/10/2024

My credit union PSE in Parma , Oho called me and alerted me on several transactions on my account. The company first tried to withdraw 800.00 and was not successful so they tried 600.00 that didn't go through at their last attempt was 478.70 which went through. The company title is BLT PC Liquidation.com 1-888-654-3376 As I explained to my credit union "PSE Credit Union Incorporated 5255 Regency Drive Parma Ohio 44129 1 440-843-8300 . That I didn't know or ever had any transaction with this company. So I'm reaching out to BBB to help me and other people who has being target by this company other company like them. Thank You, Resolution Sought To return my money " PLEASE".

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