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PSEG complaints

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80 Park Plaza
Newark, NJ 07101 | Get Directions

(800) 490-0025

http://pseg.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against PSEG closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against PSEG

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6/29/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/3/2022

I called the PSE&G hotline (800-436-7734) twice on 5/25 and again on 6/1/2022 to request that PSE&G sends someone to my house to temporarily loosen the electric meter box from the outside wall so that my siding contractor can slip new vinyl siding behind the meter which will take about 15 minutes to do but I have not even received a courtesy call back from PSE&G to speak with me. This outright poor customer service on their part and is unacceptable and trying to get hold of anyone at PSE&G is a nightmare and this service should be improved. The contractor is working right now siding other areas but will not be able to complete the work unless I receive cooperation from PSE&G. Resolution Sought To have a qualified person from PSE&G stop by for approximately 15 minutes to loosen the electric meter off the wall so my siding contractor can finish his work.

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