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Public Automotive Group complaints

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910 West Palestine Avenue
Palestine, TX 75801 | Get Directions

(903) 723-2456

http://www.publicautotx.com

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Total Amount in Dispute:
$81.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Public Automotive Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Public Automotive Group

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8/29/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $80.50 Amount Settled: $0.00

Customer Complaint

8/10/2021

I have a 2016 Ford Fusion thru Public Auto. I have spoke to several people about this issue including Blair in collections. Blair was on the phone with me 45 min a month ago getting it arranged for me to pay 311.06 instead of the 281.00 on the 10th and 25th of each month to eliminate the cutting off of my vehicle. Its been fine up untill this payment...the 25th of July i payed 311.06, which as has been, and should get me till the 10th of August before i would make another payment. I received a call a week ago saying i owed 80.50 on the 5th of Aug. Which i explained to the representative was not what i had set up with collections previously, the additional 30 or so dollars added to my semi monthly payments was to assure my vehicle would not be shut off between paydays for me. Yesterday i received a call from Forrest at the dealership n i again explained the above to them. I was told he would "investigate" my account and i would receive a call back shortly to discuss further which i never received. My car began the beeping it does when its about to be shut off t3 days ago, i don't understand why every other payment I'm being told i owe more n more money in payments.... the 311.06 i paid on the 25th of July plus the 80.50 I'm being told i owed the 5th equals 391.56(a lil over 100 more dollars than the agreed upon payment for each 15 days) last month had 31 days not 30, so yes there are 16 days this cycle not the normal 15... Even the regional manager says they are a joke!! Resolution Sought I do not feel i owe them the 80.50 they shut my car off today for. My payday is tomorrow and i will pay the 311.06 i agreed to, but I shouldn't be charged the 80.50 based on the deal i made with their collections dept. All i want is my car to be turned back on and not charged these ridiculous extra amounts every other week. Its so frustrating when u work as hard and much as i do to even afford a decent vehicle. I have went round and round with this company. I need help obviously. Thank you.

Company Response

8/16/2021

The customer's payments are contracted weekly, therefore some months there are 5 payments due and July was one of these months. Payments are due as they were contractually set and nothing extra has been added.

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