Complaints for Public Motors in Santa Ana, CA

2114 East 1st Street
Santa Ana, CA 92705 | Get Directions

http://www.publicmotors.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company sells vehicles with multiple or serious mechanical problems causing safety hazards or financial hardships and difficulty getting the company to make repairs. Others allege the company adds additional fees or unauthorized items to purchase contracts without their knowledge. Still others allege highly recommended after market warranties sold by the company have inadequate coverage to repair most problems. Several complainants requested their contracts be rescinded due to mechanical problems or contract discrepancies. Complainants also allege difficulty obtaining refunds.~~The company responds to some complaints by reminding customers that vehicles are sold ""as is"" meaning they have no responsibility after the purchase is completed. In other cases the company agrees to repair vehicles at a discount or agrees to partial refunds. Allegations of misrepresentation concerning purchase contracts and warranty sales are generally not addressed. ~

Complaint Closing Statistics

0 complaints against Public Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Public Motors complaints