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Pull A Part complaints

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2505 Producers Lane
Indianapolis, IN 46218 | Get Directions

(317) 542-7750

http://pullapart.com

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Total Amount in Dispute:
$39.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Pull A Part closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Pull A Part

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3/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $38.50 Amount Settled: $0.00

Customer Complaint

2/22/2022

On Jan.12,2022, I went to Pull-A-Part at 2505 Producers Lane, Indpls.,IN 46218 to buy an Automatic Transmission for my truck. The cost of the transmission-Auto W/Converter is $99.95, plus $5 Environmental Fee and a $25 Core Charge. Total of $139.05 (At Pull-A-Part, you pull your own parts). Myself, My Nephew, and good friend pulled the Transmission out of a truck, I then took the transmission to the front to pay for it and informed the clerk that I have no need for the converter, but the people refused to reduce the price of the transmission as they should have. The converter costs (Also known as Torque Converter) $33.81, plus $1.69 Environmental Fee and $3 Core Charge. Total of $38.50. At which Pull-A-Part should have deducted from the transmission cost of $139.05; which would have saved me money by paying only $89.83. I was forced to pay for a Converter that I did not need nor buy. Pull-A-Part does not have on it's parts list a transmission with-out a converter unless you buy a Manual Transmission and I have no use for a Manual Transmission. I WAS FORCED TO PAY FOR A PART THAT I DO NOT NEED, This is theft on the part of Pull-A=Part. It would be easy for pull-a-part to simply deduct the cost of the converter from the total cost of the transmission but they refused and wanted to argue with me. I should not have to pay for a part I do not need nor bought. You can buy a converter without the transmission, Resolution Sought I would like a refund of $38.50 in cash NOT CREDIT for the converter I did not buy nor need. The receipt shows that I bought a manual transmission when in fact I bought an automatic transmission. It is actually simple. Pull-A-Part wants to make it hard on customers because of greed. I MAILED YOU EVERYTHING BUT IT KEEPS BEING RETURNED

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