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Pulse Power, LLC complaints

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10200 Grogans Mill Road
The Woodlands , TX 77380 | Get Directions

(833) 785-7797

http://www.pulsepowertexas.com

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Total Amount in Dispute:
$1,548.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Pulse Power, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Pulse Power, LLC

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12/18/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/22/2023

Tried contacting in ref.to them failing to mail my bill. They do not answer calls nor return them. My emails to their customer service are returned. I cannot any longer pay my bill online as they only accept credit card for payment. For the six months I paid online with my checking account then they changed the website which is also a problem just getting into your account. Resolution Sought Mail my bill in a timely manner on which it arrives many days before the due date. Correct the problem with website to be able to access account on the first try.

11/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,547.89 Amount Settled: $0.00

Customer Complaint

10/17/2022

I contacted this business in regards to an early termination fee that was placed on my bill back in July. I did not request for my services to be terminated. I contacted them they said it would take up to 30 days to resolve the problem and I could continue paying my regular bill. Time went by and every month the early termination fee was still on. In Aug, I called several times about the same issue and that I was moving and my services needed to be transferred and that they still hadn't resolved the problem they said a supervisor would contact me within 24-48 hours and no one has called. This was 2 weeks ago. They advised me to create a new acct for my new services which I did & now they have assessed another early termination fee on the old account. Resolution Sought They need to dismiss the bill because the bill went from 600 something to 800.00 to 951 and now to 1547. We have not been at the address that they are still trying to service since September 14th.

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