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Punjab Construction NY LLC complaints

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99-19 201st Street
Queens, NY 11423 | Get Directions

(917) 969-5951

http://www.punjabconstruction....

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Total Amount in Dispute:
$7,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Punjab Construction NY LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Punjab Construction NY LLC

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12/2/2021

RESPONSE: Complaint was not answered Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

11/8/2021

This company put in a new concrete driveway and in less than a year it started cracking in 2 places, poor workmanship, got in contact with owner several times, telling me he will come and fix it. A year will come and go by and he still wont come by to fix it, even though he keeps telling us he will come by, but it's all a lie to keep us quiet., several times I kept telling him ,but no show. Resolution Sought To come and fix the 2 places where it cracked and do it over again.

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