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PuraFlow complaints

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31805 Temecula Parkway, Suite 175
Temecula, CA 92592 | Get Directions

(888) 895-2575

http://www.puraflow.com

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against PuraFlow closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against PuraFlow

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1/22/2023

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

12/27/2022

I purchased two Pura diffusers for roughly $50 each and have been on the monthly subscription of two scents per month per device, with my recent order totaling $53. This order was placed November 8th and paid for. The shipment is nearly a month past due and still unfulfilled. Pura has shut down their customer service number, doesn't respond to emails, has a "live chat" option that is just a bot that provides no useful information. They've made it impossible to contact the company directly. Meanwhile they continue to sell product they don't have to new customers, when they can't even fulfill orders for existing customers. The devices can only use Pura scent pods, thus rendering them completely useless because they aren't shipping out the replacements Resolution Sought I am seeking a refund of my November order, refund for the two devices I purchased, and to cancel my subscription with this company.

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