Complaints for Pure Car Audio in Glendale, CA

3124 Hermosa Avenue
Glendale, CA 91214 | Get Directions

(818) 957-0694

http://www.purecaraudio.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege difficulties or time delays with exchanges, repairs or refunds. Other complaints allege the company fails to send merchandise, they do not respond to phone inquiries or e-mail messages, and customers are unable to obtain refunds or credits. The company responded to some complaints by advising complainants on the status of their order, completing repairs, or issuing refunds. Most complaints are unanswered.

Complaint Closing Statistics

0 complaints against Pure Car Audio closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Pure Car Audio complaints