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PureHealth Research complaints

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8680 Virginia Meadows Drive
Manassas, VA 20109 | Get Directions

(888) 558-9836

http://www.purehealthresearch....

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Total Amount in Dispute:
$569.00

Total Amount Settled:
$357.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

3 complaints against PureHealth Research closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

3 complaints against PureHealth Research

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12/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $211.68 Amount Settled: $0.00

Customer Complaint

11/16/2023

This company keep me on the phone for almost 2hrs. I ordered a (JOINT SUPPORT).the order was 49.00+tax that brought the order to 52.00.and it is the only thing I ordered. They then told me that my order was 211.68 I did order this. They stated one lie after the next , asked to speak to the supervisor the sale's person said no supervisor was available. We went back and forward with the same thing with no results .They tried to say it's a IT issue . The lady on the chat said that Alana had refunded my money then she found a supervisor called Charlie to talk to me and stated 24hr are longer I would get my money. Why should I and it's no what I asked for. I have to use names to state my point as this is so stressful for me. Several times this has happened to me with other companies. They are waiting right now to take my money from the bank as it is on hold and that is a shame in the eyes of God . I have reported this to my bank and they have it on there records. Ordering a natural pain pill should not have resulted in this type of behavior. Resolution Sought Give me my money back today (211.68) on 11/15/2023,Delete all of my information from your system, I don't want your company sending information about your products at all, stop taking advantage of good hard working people . DO THE RIGHT THING.

9/9/2021

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $147.00 Amount Settled: $147.00

Customer Complaint

8/13/2021

I ordered all nature liver cleanser on 6/28/21 after taking twice the pills made me very sick to my stomach. I contacted the company right away and I was told to return for refund. I sent the back by USPS and received confirmation of the return on 7/19/21. I have emailed and spoken to at least 6 different reps regarding refund a they said it will be refunded in 5 days I am still waiting. Everytime I call they tell me its pending. Purehealth phone number (888) 558-9836 Resolution Sought Give me a refund if $147.00

Company Response

9/9/2021

Consumer contacted Business Consumer Alliance to report they received their refund.

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