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Puritan Cleaners complaints

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11341 Nuckols Road
Glen Allen, VA 23059-5504 | Get Directions

(804) 747-8456

https://www.puritancleaners.co...

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Total Amount in Dispute:
$80.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Puritan Cleaners closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Puritan Cleaners

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12/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $80.00 Amount Settled: $0.00

Customer Complaint

8/28/2023

I dropped off my clothes 2 suits and two suit jackets to clean at 11341 Nuckols Road Glen Allen, VA 23059-5504 . I did not get a price on receipt at drop off and no prices are listed in store. I got a bill for 80.00. That is insane and deceitful. They need transparency for customers to decide if they want to do business with them. I will never use them again. I went to a competitor who only charged 34.00. Resolution Sought List prices in store and write on receipt. I should get refund for this whole issue. so upsetting.

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