Find a reputable business?

Complaints and Resolutions

Purple Heart Disposal LLC complaints

Read Complaints File Complaint View Full Report

PO Box 7593
Lancaster, PA 17604 | Get Directions

(717) 538-0059

http://www.purpleheartdisposal...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$338.00

Total Amount Settled:
$191.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Purple Heart Disposal LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Purple Heart Disposal LLC

Sort by

4/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $147.00 Amount Settled: $0.00

Customer Complaint

4/1/2024

December, 2023 we paid for trash service with Purple Heart to begin the 1st Wednesday in January. We paid for service through March & also paid a deposit on a trash tote. The service was horrible; out of 7 weeks our trash was not picked up 3 times so we canceled on 2/14. After numerous emails & calls requesting the refund due, we have received no response from this business. Thanks, Resolution Sought A refund of the unearned money paid to them which would include the 3 weeks they didn't pick up the trash, the 7 weeks that was paid after the cancellation & the deposit required for the trash tote. I also think since they have deliberately refused to communicate with us interest should be paid since it is well over a month since a refund was requested.

11/15/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $191.00 Amount Settled: $191.00

Customer Complaint

11/3/2023

On 9-28-2023 they called me to cancel my service because the truck was bottoming out and send me a refund of $191.00. I called on 10-17-2023 she said they made a mistake and would have to call the owner. I had already gotten another company. On 10-19-2023 I called she said the check was in the mail. On 10-27-2023 I called again and left a message. Still no check on 10-31-2023 so I called and said that I would take action if I didn't receive my check by Friday. On 11-02-2023 still no check so I called again and she said that she would have to call the owner and she would call me back. On 11-03-23 I am contacting you. Resolution Sought Give me a full refund

Company Response

11/15/2023

Consumer states; Please be advised that I have received a refund check in the amount of $191.00, and therefore, would consider this matter resolved and satisfied at this time. Thank you,

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile