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Push Health complaints

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1730 East Holly Avenue
El Segundo, CA 90245 | Get Directions

(855) 787-4432

http://www.pushhealth.com

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Total Amount in Dispute:
$566.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Push Health closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Push Health

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2/5/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $566.00 Amount Settled: $0.00

Customer Complaint

1/12/2024

On or about November 6,2023 I contacted Push Health for a prescription of Tirzepatide. After reviewing my medical history Nurse Harmony Vance a provider on the Push Health , platform,agreed that Tirzepatide was the best medication for me. During our telehealth visit I informed Nurse Harmony Vance that I Didn't want my medication from Hallandale Pharmacy, a pharmacy well known for heavily diluted Tirzepatide. Nurse Harmony Vance assured me that my medication was not coming from Hallandale Pharmacy. However when I received my Tirzepatide it was from Hallandale Pharmacy, l asked for a refund at which time Nurse Harmony Vance replied am not issuing a refund. I emailed Push Health customers service and was told I didn't have proof that Nurse Harmony Vance lied and told me my medication was coming from another pharmacy other than Hallandale. I provided proof showing I asked the name of the Pharmacy and she assured it was from Bell pharmacy not Hallandale Pharmacy. Push Health refuses to do the ethical, professional and right thing and issue a refund. Resolution Sought I would like to receive a refund.

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