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Puzz.com LLC complaints

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PO Box 4637
Santa Rosa Beach, FL 32459 | Get Directions

(314) 962-5828

http://www.puzz.com

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Puzz.com LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Puzz.com LLC

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8/14/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

8/1/2023

REMOVE ME AND ALL OF MY PERSONAL INFORMANTION FROM YOUR LIST IMMEDIATELY. STOP CONTACTING ME. I HAVE SENT A COPY OF YOUR CORRESPONDENCE TO OUR STATE'S AG CYBER CRIME DIVISION. I ALSO HAVE A SCREEN SHOT OF THIS REMOVAL DEMAND. TODAY IS 7-29-23! Resolution Sought REMOVE ME AND ALL OF MY PERSONAL INFORMANTION FROM YOUR LIST IMMEDIATELY. STOP CONTACTING ME. I HAVE SENT A COPY OF YOUR CORRESPONDENCE TO OUR STATE'S AG CYBER CRIME DIVISION. I ALSO HAVE A SCREEN SHOT OF THIS REMOVAL DEMAND. TODAY IS 7-29-23!

Company Response

8/1/2023

We are just now receiving this request from BCA. You could have taken all of these actions through any of the emails you received from us. I have taken these actions for you. Our business is fully lawfully compliant, has been in operation since 1998 and has outstanding ratings from Trust Pilot and BBB (look us up for Santa Rosa Beach, Florida), We have literally mailed thousands of $50 gift cards to our daily contest winners since 2019, and counting (https://www.amillionquizzes.com/how-it-works/). We're sorry you're unhappy with the emails you received, and wish you well.

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