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Qatar Airways complaints

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350 5th Avenue Suite 7600
New York, NY 10118 | Get Directions

(877) 777-2827

http://www.qatarairways.com

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Total Amount in Dispute:
$4,650.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against Qatar Airways closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Qatar Airways

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10/23/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

9/27/2023

My family flew R/T to Cairo from Miami, I got very sick and I had to cut my vacation short to come back to the USA. The airline asked me to send an email along with a medical report to give me the refund, it's been Almost a month and they never get back to me. I called more than 10 time and email several times but no luck My reservation number is Ozrsd6 Under 3 names Marwa, Yomna, Alia Resolution Sought Refund me the money

6/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $650.00 Amount Settled: $0.00

Customer Complaint

3/6/2023

Air fare was bought in Feb 19, 2021. It was a round trip fare (ticket # 1572391027520) from USA to Philippines. The date of travel was May 23, 2021. The trip was cancelled because of covid. When travel was possible, Qatar issued a one way ticket (#1572399443847) on June 13, 2022. The new travel date was December 19, 2022. Qatar agent reasoned that there were no available return flights for the fare basis code of the original ticket. The instruction from the Qatar agent was to request a refund for the missing return trip. Qatar agent also gave instruction to file the refund after the travel is completed. The reason for the delayed filing was that the ticket will already be under Qatar control. Before the travel date, the ticket will be under the control of the agent. The agent is priceline. On December 28, I started to request a refund from Qatar. The response I received was different than the information given by the Qatar agent who issued the second one way ticket. Qatar responded to my refund request over the phone by saying that the refund request can only be made by Priceline. When I called Priceline , the response was that Qatar can only process the refund. The reason given by Priceline was the ticket is no longer accessible to them . After more than forty follow ups , calling both Qatar and Priceline, a supervisor from Priceline was told by Qatar Trade Support Team not to process a refund. The reason given was the ticket already expired. Booking reference is NU86X3 Resolution Sought The original ticket was a round trip fare. The second ticket provided was only one way. I want a refund for the return trip that Qatar failed to provide.

Company Response

6/2/2023

We do not discuss cases via third-party portals or websites. The customer is encouraged to respond to the Customer Care email he received with this feedback and to request a further review of his case.

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