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QLink Wireless complaints

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499 East Sheridan Street, Suite 200
Dania, FL 33004 | Get Directions

(855) 754-6543

http://qlinkwireless.com/

Call 1-855-754-6543 for assistance.

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Total Amount in Dispute:
$18,859.00

Total Amount Settled:
$155.00

Complaint Experience

73%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

132 complaints against QLink Wireless closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
0	Making a partial refund
96	Agreed to make an adjustment
13	Refusing to make an adjustment
19	Refuse to adjust, relying on terms of agreement
0	Unanswered

132 complaints against QLink Wireless

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4/4/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/28/2024

I have Qlink Wireless phone service with the Affordable Connectivity Program (ACP) and Lifeline. They cut my phone off every month around the 25th and tell me I have to buy minutes to get it cut back on. Isn't this considered fraud, especially since the government is paying for low income families to have this service. Let me spell this out. It says online that they have 4 million customers if they are cutting every 4 million customers off and requiring them to pay $5 to get their phone cut back on, that's $20,000,000 they are making on top of what the ACP and Lifeline is already paying for the phone service. They are taking advantage of people with disabilities and low income families. Something has to be done about this company. Thank you. Resolution Sought Qlink should honor what the ACP and Lifeline service are providing for low income families, which is unlimited talk and data. Thank you.

Company Response

3/21/2024

Hello Candita, Thank you for contacting us! A representative from Q Link's support team will be in contact with you regarding your inquiry. We appreciate you taking the time to work with us and allowing us to resolve this issue. We strive to provide exemplary customer service to the entire Q Link family. Sincerely,

2/15/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $35.01 Amount Settled: $0.00

Customer Complaint

1/31/2024

Ordered a tablet and a new smart phone and never got either of them. I have called customer service and I have been on hold for 3 hrs but still have not spoken to anyone yet. Resolution Sought My devices or my money back.

Company Response

2/5/2024

Hello Teresa, Thank you for contacting us! A Q Link representative will be in contact with you regarding your inquiry. Regarding the ACP-supported tablet, in verifying your ACP eligibility for the one-time device with the National Verifier. The National Verifier indicated that the one-time device benefit has already been claimed and reimbursed for this consumer. Therefore, you do not qualify for a one-time device with Q Link. For additional information regarding the one-time device, you may contact USAC, the program administrator at acpsupport@usac.org or call (877) 384-2575. Additionally, Q Link has no record of you purchasing an ACP-supported tablet. Your smartphone is currently in shipment processing. An email notification with shipment details will be sent to the email address on file. We appreciate you taking the time to work with us and allowing us to resolve this issue. We strive to provide exemplary customer service to the entire Q Link family. Sincerely,

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