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Quad County Mobile Home Service, Inc. complaints

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18630 Collier Avenue, Suite H
Lake Elsinore, CA 92530 | Get Directions

(951) 471-1101

http://www.quadcountymhs.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Quad County Mobile Home Service, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Quad County Mobile Home Service, Inc.

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1/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/28/2023

My mobile home was leveled by this company prior to alot of work performed by this company. After they supposedly completed the job I called them regarding how unless el my home was the owner sent his son out to inspect and told me I needed 3 or 4 more piers. Prior to this the ow er came to do an inspection 0n the roof and to inspect under my home he came a day early when I wasn't home. He left a note stating everything was good. I called regarding what his son said about the leveling and he told me it was fine and did not need it but he did not come to look. Many complaints regarding the lack of communication and the poor performance of the complete job. Resolution Sought Put in the piers needed to level my home.

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