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Quakertown Mitsubishi complaints

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840 South West End Blvd
Quakertown, PA 18951 | Get Directions

(215) 536-1009

http://www.quakertownmitsubish...

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Total Amount in Dispute:
$32,490.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Quakertown Mitsubishi closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Quakertown Mitsubishi

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11/23/2023

RESPONSE: Complaint was not answered Amount in Dispute: $25,990.00 Amount Settled: $0.00

Customer Complaint

10/30/2023

10/20/2023 Went to the car dealer to look at a vehicle I was interested in purchasing. The Cadillac XT5 Luxury vin 1GYKNFRS2KZ188031 CarFax ad and window sticker for $26,490. I have a copy of the listing. The 1st rep was Tristan. Monday the 23rd I received a text from Paulson saying Tristan was no longer with the dealer and he would be our sales rep. My wife wanted the car, so on Monday we contacted him to settle the deal. Upon receiving the break down of cost, there was a $3,500 charge for a "Coverage Bundle"? What? He told my wife that was included in the price. Which my wife understood in the cost of the car. No it wasn't. This is an add on by the dealer of $2,500 for a ceramic coating and $1,000 for a LoJack. We told them we don't want those and to knock it of the price. His reply was "I can't, we add this to all the cars we sell" . I asked why would you install LoJack on a car that has OnStar? Paulson said Most people don't want the OnStar cause it's too expensive. This is more than 10 of the car value! I told him this is fraud and to knock the add on's off the price. We would buy the car at the advertised price only. He hung up on us and Ed (manager?) called my wife back after she called to get the manager. This eventually lead to another stonewall. So, I saw the new CarFax ad yesterday 10/27/23. The new listing is $25,990. My wife said she would buy it for that price only. Ed turned her down. Deception and Fraud. Resolution Sought If they advertise a price, they must honor it. (Can't believe I had to say that!) No surprise add on's that you say are not optional to deduct. I received an email from Yan Chertok (General Manager) (Owner?) with a phone # that I called to get this issue resolved. That went nowhere. The person who answered the phone at first acted like she didn't know who Yan was. Than said she couldn't get us in contact with him. Nothing but runaround and deception at the dealership.

10/11/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

9/15/2023

Horrible dealership. Scam you into coverage you don't need. Won't reimburse for missing car piece on a 2021 vehicle. Rude, won't answer or return calls scams customers and won't answer compliant files with attorney general. Resolution Sought Cancel unwanted added warranty and reimburse cost for missing car part

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