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Qualified Construction LLC complaints

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45 Peters Lane
North Haledon, NJ 07508-2542 | Get Directions

(800) 872-9020

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Qualified Construction LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Qualified Construction LLC

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9/15/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

3/9/2022

SUBJECT : REFUND MY DEPOSIT $500.00 YOU PROMISED. In the front of my house need masonry to use concrete to raise the uneven level of side walk and fix the leaking of the roof. Nov. 22, 2021, Qualified Construction came to my house upon my telephone call. They gave me an estimate and insisted that I have to pay $500 for deposit and I did on 11/22/21. But later on I found that I suppose to get free estimate from the first contact with them. Suppose to pay when the job is done. In the mean time , my insurance refused to pay So I got very upset and called Joey (862-823-0162) the contractor to refund me the money and he agreed . Although Joey kept on telling me to call his office to get refund, but the girl in the office always use excuse that she doesn't know any thing about it and wants me to call Joey. Since then, Joey never picked up his phone until now with me. Please help me to get my $500.00 back and I'll appreciate it very much. Resolution Sought Refund my $500.00. I'm senior and retired. Live on limited income. Please help.

Company Response

3/22/2022

Good afternoon Mrs Ho contracted us to start masonry work as instructed per her contract . She have us a deposit for $500.00 ck#151 to work would start and finish within the one week she signed the contract and agreed for us to work. She did not inform us about her Insurance company we do not do business with insurance companies on behalf of homeowners we do business directly with the home owner. We have a signed contract and had bought materials to start the job for her. Then when we informed her we would be starting the work she wasn’t ready yet. At that time she did not ask for her deposit back because materials were bought she just asked us to wait.

Customer Rebuttal

8/30/2022

First of all, the basic argument is about the deposit, Qualified Construction claime that they do not provide free estimates. They advertised it, but they didn't follow it. I got into their stall. I like the advantage of free estimates is more flexible to handle for the special situation. This company told me that they do not offer free estimates and insist me to pay $500 for deposit even they put wording "FREE ESTIMATES: in their business card given to me after I paid $500. They insisted that no depost no guarantee for price. So, I paid them $500 under no choice. It is just for holding the price, not actually do theowrk. I told them, if I have no coverage from insurance, I am not going to do the repairment because I have no money to pay. Unfortunately, later on I was notified no cocerage from my policy. I have to get $500 back!! On Dec. 11, 2021, I call Joey and he agreed to refund my depost over the phone and he wanted me to send text message of my name, address, and amount to his office in order to mail me a check. But he failed to do so. I never asked them come to my house to start the work and finish the repair. To my surprse they called to say they were comimg, Refund $500!

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