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Quality Auto Recycling complaints

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8619 Hansen Avenue
Shakopee, MN 55379 | Get Directions

(952) 222-1631

http://www.quality-autorecycli...

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Total Amount in Dispute:
$1,750.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Quality Auto Recycling closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Quality Auto Recycling

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9/3/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,750.00 Amount Settled: $0.00

Customer Complaint

8/8/2023

I waited months for a 97 4.6 2valve v8 engine for my 97 mustang gt and when I finally received it from the day I started it up she's been spewing white smoke and oil from the passenger side exhaust upon having the compression test done on this engine we found that cylinder number three has been badly damaged due to some kind of debris slapping around from where/when was shipped due to the fact no one has actually opened up the engine the extent to the damage is unknown but shows visible damage to the piston and even a small hole in the head Resolution Sought I want my car in the great condition I was advertised I require a replacement eight cylinder ford mustang engine of some kind to replace the damaged one they sent me.

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