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Quality Cars QC complaints

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310 South Detroit Street
Xenia, OH 45385 | Get Directions

(937) 562-3535

http://www.qualitycarsqc.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Quality Cars QC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Quality Cars QC

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10/3/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/10/2021

They sold me a lemon and it tooked them a whole month for them to get me in a new car and when they gave me a replacement they sold that car from under me to a family member just to put me in another messed up car and the owner had the car smelling like weed with shell stuff in it and I was at the hotel one night and saw the owner over there staring right at me and they was stalking my girlfriend and made her walked home and they sold my car after it got repoed I was saving up to get it back and threw out my belongings that was very important and my money was missing from my trunk Resolution Sought I want my money back and everything they took including a new car that works

Company Response

9/21/2021

There are many inconsistencies in this complaint. Mr. Toland never made even one payment. When repossessed car, his girlfriend was driving it. That is true. He reached out to us to get it back from her, and his mother paid his back payments for him to get it returned. He had the car one month and car overheated, but driven regardless and blew the engine. We repossessed the car with blown engine, he has retrieved all of his belongings. This car is on our lot and undrivable.

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