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Quality Gadget Shop complaints

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377 Valley Road #1123
Clifton, NJ 07013 | Get Directions

(855) 219-4892

http://www.qualitygadgetshop.c...

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Total Amount in Dispute:
$1,573.00

Total Amount Settled:
$0.00

Complaint Experience

12%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

17 complaints against Quality Gadget Shop closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
14	Unanswered

17 complaints against Quality Gadget Shop

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6/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $88.93 Amount Settled: $0.00

Customer Complaint

5/22/2024

Saw an advertisement on line for nail clippers for seniors tough nails. Only available here. I placed the order. No option for one had to order two. Resolution Sought I paid 88.93 for two, but since discovered they're all over internet for far less. Want some $ back.

9/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $20.00 Amount Settled: $0.00

Customer Complaint

8/21/2023

On 7/17/23 I ordered watch bands for my kore 2.0 watch and I have not received my product . Resolution Sought I would like my product or my money back .

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