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Quality Inn complaints

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40 Lakeside Way
Newnan, GA 30265-3177 | Get Directions

(678) 621-2494

http://www.choicehotels.com/ge...

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Total Amount in Dispute:
$285.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Quality Inn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Quality Inn

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1/1/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $285.30 Amount Settled: $0.00

Customer Complaint

11/27/2023

Made reservations and paid on 11/02/23, Got there and was told we didn't have reservations. Was treated rudely. Called and spoke with a lady who called and tried to give him our itinerary number and clerk hung up on her. She tried to call back several times and he would not answer. I said I want a refund. She said I could get a voucher for 2 night stay. I have never gotten either. Further talks through my bank states that they claim I did indeed stay the weekend. We left and stayed at Hampton Inn ,in Peach Tree. They are hoping to get away with this but I was there for my aunt's funeral. It was a hard time and Quality Inn made it worse. Very unprofessional,rude,and selfish of them. We have proof of purchase receipt on my phone, o Quality Inn and of Hampton Inn, where we Actually stayed. I really need compensation for this happening. Resolution Sought I would appreciate my money returned, Or even a voucher to stay elsewhere. Thank you for your help.

Company Response

12/20/2023

The customer had a booking by third party. And was a no show on the date of the reservation. Our Cancellation Policy has a no refund on that.

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