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Quality Inn Hotel complaints

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255 Church Street
Mobile, AL 36602 | Get Directions

(251) 433-6923

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Total Amount in Dispute:
$86.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Quality Inn Hotel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Quality Inn Hotel

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3/20/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $85.93 Amount Settled: $0.00

Customer Complaint

2/24/2025

I was stuck at work at mobile infirmary due to the unexpected snow storm and I reserved a room via booking.com for a king room and instead I got a double room on the 4th floor in 18* weather after working in the hospital for 14hrs that day the room was so nasty I wanted a NON SMOKING room and the room had cigarette ashes on the table, the comforter had cigarette burns in it and the bed sheets were stained. There was no batteries in the remote, no telephone to call the front desk my door had a 2 in gap and could not get the heat on bathroom full of mold and I want a refund. The manager refused to give me her name and said she could give me a receipt from the stay. This is no way shape or form ok Resolution Sought I want a deserve a FULL refund.. I have pictures to prove everything I am stating about my stay is correct and what I had reserved and paid for.

Company Response

3/10/2025

Heather had checked into her room at 3:15pm on January 21,2025. She had all day to discuss the issues about her room to the front desk agent. Our offices are open 24 hours 7 days a week. She talked to the manager, Shantell Jackson 2 days after checking out. I have not witheld my name from Heather because it is public information when you call Choice Hotel so is my email address. If Heather had any complaints why didn't she notify the front desk agent on duty. I offer the guest a free night if she stay in the near future. There will be no refund at this time. If she would have notify the front desk that she was not going to stay the refund would have been given immediately. Instead, she stayed and did not complain until it was time to check out. The problem could have been fixed if she told the front desk agent. She stayed the entire time and used the room now she is wanting a refund that is unacceptable behavior.

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