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Quality Used Engines complaints

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2100 East College Avenue, Suite A
Cudahy, WI 53110 | Get Directions

(866) 319-1643

http://www.qualityusedengines....

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Total Amount in Dispute:
$9,435.00

Total Amount Settled:
$1,470.00

Complaint Experience

25%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

4 complaints against Quality Used Engines closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

4 complaints against Quality Used Engines

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8/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,245.00 Amount Settled: $0.00

Customer Complaint

8/2/2022

I bought a motor from the company, which they gave me 5 years on the motor. They said they would replace the motor if anything was wrong with it. I paid the mechanic $1605 to replace the motor. Heat taps were bad, they refused to talk to me, or give money back. Resolution Sought To return the money

11/18/2021

RESPONSE: Complaint was not answered Amount in Dispute: $2,070.00 Amount Settled: $0.00

Customer Complaint

10/25/2021

Purchased a Auto engine September 16, 2021. Failed to send engine. Paid Debit Card. Resolution Sought Refund my money.

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